Shipping Policy

Where we ship

We currently ship to addresses within India that are serviceable by our courier partners. If your pin code is not serviceable at checkout, please contact us—we may be able to suggest an alternative.

Order processing

After you place an order, we verify payment and stock. Most orders are packed within 1–3 business days unless a product page states a longer lead time (for example made-to-order items). Business days exclude Sundays and public holidays at our dispatch location.

Carriers and tracking

We ship through reputable third-party carriers. When your order ships, we will share tracking information by email or SMS where available. You can also check order status in your account when logged in.

Estimated delivery

Delivery times depend on your location, weather, carrier capacity, and local holidays. Typical transit after dispatch is often 3–10 business days for metro and major cities, and may be longer for remote areas. Estimates are not guaranteed unless we explicitly state a guaranteed date for a specific service.

Shipping fees

Shipping charges (if any), free-shipping thresholds, and COD fees are shown at checkout before you pay. We may run promotions that waive or reduce shipping; those terms will be displayed with the offer.

Address accuracy

You are responsible for providing a complete and correct delivery address, landmark, and reachable phone number. Delays or returns caused by incorrect or incomplete addresses may incur additional charges or may not be eligible for compensation.

Failed delivery and reattempts

If the courier cannot deliver after reasonable attempts (for example nobody available to receive, phone unreachable), the shipment may be returned to us. We will contact you to arrange reshipment (additional shipping may apply) or cancellation per our Refund Policy.

Damaged or missing items

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with photos of the outer box, inner packing, and affected products. We will work with you and the carrier to resolve the issue, which may include replacement or refund where appropriate.

Risk of loss

Risk of loss for the goods passes to you upon delivery to the address you provided, except where applicable consumer law provides otherwise.

Changes to this policy

We may update this Shipping Policy from time to time. The "Last updated" date reflects the latest version.

Contact

For shipping questions, visit our Contact page with your order number.