Refund & Return Policy

Overview

If you change your mind or receive a defective or wrong item, you may be eligible for a return, exchange, or refund subject to the rules below and our Terms of Service.

Return window

For eligible items, you must initiate a return within 7 days of delivery, unless a longer period is required by applicable law in your jurisdiction. The item must be unused, in original condition, with tags and packaging intact where applicable.

How to request a return

Contact us through the Contact page or the channel we specify in your order confirmation. Include your order number, item(s) you wish to return, and reason (change of mind / defect / wrong item). We will confirm eligibility and share return instructions, including the return address and any return authorisation code.

Non-returnable items

For hygiene, safety, or operational reasons, we cannot accept returns of:

• Items that have been worn, washed, altered, or damaged after delivery;
• Clearance or final-sale products if marked as non-returnable at purchase;
• Custom-made, personalised, or specially ordered items once production has started, except where they are faulty;
• Items returned without original tags, packaging, or proof of purchase where we require them.

Inspection and approval

Returned items are inspected on receipt. If they do not meet our return conditions, we may refuse the return or offer a partial refund at our discretion. We will explain the outcome by email or phone.

Refunds

Approved refunds are processed to the original payment method where possible. Depending on your bank or card issuer, it may take 5–14 business days after we initiate the refund for the amount to appear in your account. Cash on delivery (COD) refunds, if applicable, will be handled via bank transfer or another method we agree with you.

Return shipping costs

If the return is due to our error (wrong item, defective product), we will cover reasonable return shipping or arrange pickup where available. If the return is due to change of mind, you may be responsible for return shipping unless stated otherwise in a promotion or required by law.

Exchanges

Where stock allows, we may offer an exchange instead of a refund. Size or colour exchanges follow the same condition and window rules unless we communicate a different process for your order.

Order cancellation

If you cancel before dispatch, we will refund the full amount paid. After dispatch, normal return rules apply. Some payment providers may charge fees we cannot recover; we will disclose any deduction required by law or processor rules.

Faulty goods

If an item has a manufacturing defect, please contact us with photos within 48 hours of delivery. We may offer repair, replacement, or refund in line with applicable consumer protection laws.

Changes to this policy

We may update this Refund & Return Policy periodically. The "Last updated" date shows the current version. Your order is governed by the policy in effect at the time of purchase unless law requires otherwise.

Contact

For returns and refunds, reach us via the Contact page with your order number.